Vodafone Group Plc ESG addendum
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Protecting our Planet
Empowering People
Building Trust
Other information
and the number of cities with a population over 100,000 with this service. Commercially live 5G services are defined as those where customers are able to obtain 5G access and use it to send or receive mobile traffic over the 5G network. We use our inventory database and radio planning tools to identify the locations of 5G services and to map out the population spread for a specific country or city. IoT SIM connections We report the number of IoT SIM connections that are assigned to an external customer as at 31 March of the reporting year. Affordable tariffs Affordable tariffs are data plans that provide an adequate level of data for foundational internet browsing and access to key services at an affordable price point. Two key elements of these tariffs are the level of data and cost. In Alignment with UN and World Bank guidelines, our definition of affordable mobile tariffs is: – At least 6 GB of data per month, or higher if stipulated by local regulation; and – Cost less than 2% of the average income of the poorest 40% of the population in that market. A local market can meet the definition through either Vodafone’s main, sub- or second brand that has a 4G/5G minimum allowance of at least 6GB per month and a cost equal to or below the target price set. These are measured at a point in time, on 31 March in each reported year.
– M-Pesa (or equivalent) – VodaSure insurance – VodaLend – Business loans and cash advance – VodaPay
Smartphone penetration Smartphone penetration represents the proportion of active smartphone customers as a percentage of total number of 30- day mobile active users (outgoing and incoming) across Vodacom companies. This is calculated at a point in time, on 31 March in each reported year. Number of unique users accessing Vodafone’s V -Hub service V-hub is a digital tool aimed at small to medium businesses providing free expert guidance, knowledge and a range of tools and training. The number of unique users is measured through: – The number of unique visitors to the V-hub site spending at least 30 seconds on an article. This is measured using cookie technology and reported by Google analytics or Adobe; – The number of individual advisory calls with a V-hub advisor; and – The number of users generating an action plan through the V- Hub private member’s site. We report the cumulative number of unique users who have accessed Vodafone’s V -Hub service since it launched in July 2020, across all European operating companies, South Africa, Egypt, and Türkiye. Financial inclusion We offer the below financial service-related solutions, which are considered as being in line with the World Bank definition of financial inclusion:
Financial inclusion customers are defined as the unique number of 30-day active customers holding one or more of the products listed above. A customer may hold multiple qualifying products however will only be counted once as a ‘unique customer’. These are measured at a point in time, on 31 March in each reported year. Mobile money (M-Pesa or equivalent) M-Pesa is a simple, secure, inexpensive and convenient solution now offered to customers across eight markets: the Democratic Republic of the Congo, Egypt, Ethiopia Kenya, Lesotho, Mozambique, South Africa and Tanzania. The service enables customers to send, receive and store money via a basic mobile phone and, more recently in some markets, using a smartphone app safely and securely. In most markets, this solution is branded as M-Pesa. However, in some markets (e.g. Egypt) the same mobile money transfer se rvice is branded as ‘VF Cash’. M-Pesa (or equivalent) customers are defined as those who have used their account (to check their balance or to initiate a financial transaction) within the last 30 days. M-Pesa agents (or equivalent) are defined as companies or persons authorised to offer cash deposit or redemption services to customers. M-Pesa (or equivalent) merchants are defined as companies that accept M-Pesa (or equivalent) as one of their methods of payment. These are measured at a point in time, at 31 March in each reported year.
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