Cyber Security Factsheet

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Vodafone Group Plc Cyber Security Factsheet 2023

Introduction

Strategy

Governance

Risk management

Events

Introduction

Contents 02 Our cyber security strategy 02 Our customers Strategy

Highlights

Our role is to enable connectivity in society. As a provider of critical national infrastructure and connectivity that is relied upon by millions of customers, we prioritise cyber and information security across everything we do. Our customers use Vodafone products and services because of our next-generation connectivity, but also because they trust that their information is secure. Cyber attacks are part of the technology landscape today and will be in the future. All organisations, governments and people will be subject to cyber attacks and some will be successful. The telecommunications industry is faced with a unique set of risks as we provide connectivity services and handle private communication data. Our operating model is designed based on this knowledge and focused on how we prevent, detect and respond to attacks to minimise the impact. This factsheet provides detail on our approach to managing cyber risk at Vodafone, as well as how we protect our customers from cyber threats. Our cyber security strategy is aligned to the Company’s 2025 technology strategy and focused on the actions we need to take to protect our customers and society now and in the future.

Our vision

is a secure connected future for our customers and society through consistent cyber security baseline, global telemetry and deep expertise

Global scale

03 Operating model 04 Our cyber code 05 Governance Governance

Agile team

able to mitigate changing threat landscape

18.5 million

consumers and businesses use our cyber security solutions to protect themselves across our global technology function and 15 local markets

ISO 27001 certified

07 New technologies, industry practice and regulations 06 Identification of vulnerabilities and risks 06 Risk and Control framework Risk management

Independent testing

of our mobile networks every year

Training for all employees

with cyber incident simulations run with leadership teams

Videos

Scan or click to watch our cyber security experts summarise our approach to cyber security: investors.vodafone.com/videos Scan or click to watch our Chair talk about the importance of cyber security during a Board site visit: investors.vodafone.com/videos

Contribution to UN Sustainable Development Goals (‘SDGs’)

08 Cyber incidents Events

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