UK ⫶ Strong customer experience & Adj. EBITDAaL performance
+1.9% Service revenue FY25 organic growth
+7.9% Adj. EBITDAaL FY25 organic growth
UK 14% of Group Adj. EBITDAaL 1
• Good growth in Q4 supported by Business projects step up • Growth in Consumer partially offset by Business in FY25 • Strong EBITDAaL +7.9% driven by service revenue growth and operational cost efficiencies including lower energy costs
• Best ever broadband net adds +227k (+67k YoY), supported by largest fibre footprint & One Touch Switching • Consumer mobile contract additions +117k (+72k YoY) • Now over 1 million VOXI customers • Best ever mobile Consumer contract and broadband churn
• NPS leader in the market across mobile and fixed • Lowest ever level of detractors • Record low mobile complaints (>50% reduction over two years) • New contract price rises implemented & front book increases in mobile and broadband
Ofcom complaints FY23 – FY25
Service revenue growth (%)
Net additions (‘000)
Fixed
Mobile contract
Mobile
Broadband
61 41
3.6%
3.3%
3.1%
72
52 (9)
50 (6)
44
-56%
1.2%
-17%
1
0.0% Q1 FY25
(29) Q1 FY25
Q4 FY24
Q2 FY25
Q3 FY25
Q4 FY25
Q4 FY24
Q2 FY25
Q3 FY25
Q4 FY25
Q4 FY23
Q4 FY25
Q4 FY23
Q4 FY25
FY25 results ⫶ May 2025
10
1. Based on FY25 Adjusted EBITDAaL contribution.
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