Our outlook ⫶ Building trust in Europe
107 million Mobile customers 1
78% 5G population coverage
17 million Broadband customers 1
84 million Marketable gigabit broadband households 1
70% of Group service revenue
Leading customer experiences • Customer experience is number one differentiator with consumers • Digital & AI-enhanced care is improving our customers’ experiences
Building strong networks
Driving value with convergence • Convergence supports better NPS, with higher lifetime value • Unique opportunity to drive converged penetration in our markets
• Best-in-class 5G and gigabit broadband networks, per independent tests • Network quality underpins trust, experience, and value
Improving customer satisfaction 2
Converged mobile customers (FY26)
Marketable gigabit broadband households
83m
+17%
19%
16%
62m
51m
12%
45m
+21%
+5%
3
FY23
FY24
FY25
FY26
DE
UK
oEU
Vodafone Group Plc FY26 Results ⫶ May 2026
1. Includes Türkiye. 2. Improvement in net promoter scores based on surveys of Vodafone customers only. Period covered FY23-FY26. 3. Converged mobile customers for Vodafone UK only. Three UK customers excluded.
4. Definitions for key performance indicators are available in Appendix V.
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