A clear strategy ⫶ A customer experience reset Relative NPS positioning improving 1
Better promoter-to-detractors mix 2
+130%
Lead
Co-lead
+50%
+3pts
+2pts
+20%
+20%
Growing market share 3
Germany UK Other Europe Türkiye Strong network reliability 4
Outstanding
Very Good
FY24
FY25
FY26
CY23
CY24
CY25
Vodafone Group Plc FY26 Results ⫶ May 2026
1. Relative NPS positioning based on gap to NPS leader in each market. Positive figures reflect narrowing gap to the NPS leader. Period covered FY24 to FY26. 2. Promoter-to-detractor mix reflects proportion of promotor customers compared to detractor customers in each market. Period covered FY24 to FY26, with the exception of South Africa which is based on FY25 to FY26.
3. Represents Vodafone’s share of total telecommunications service revenue as at 31 December 2025. Vodacom includes South Africa and Egypt and is based on mobile service revenue only. 4. Internal Vodafone measure. 5. Definitions for key performance indicators are available in Appendix V.
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