Customers ⫶ Unique growth opportunity in the UK
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Customer experience leader
A new era of connectivity
Opportunity in convergence
• Building on Vodafone’s NPS leadership, with customer satisfaction improving across all brands • Mobile contract churn continues to improve across all brands, with Vodafone churn levels being industry-leading • Scaling customer-first initiatives including Just Ask Once, AI-enabled care and UK- based customer service
• One of the fastest-growing broadband providers in the country • Launched Vodafone TV to deepen customer engagement and retention • UK’s largest mobile customer base of 28 million provides a significant convergence opportunity, with 6.6 million single Vodafone mobile product customers
• Building UK’s best 5G standalone network, with £11 billion investment over 10 years • Launched industry-leading SuperMobile proposition, with enhanced speeds, reliability and security for consumers and businesses • Largest marketable fibre footprint, with 1 Gbps available to 26.5 million households • Further 3.2 million households can access 5G standalone Fixed Wireless Access (‘FWA’)
National average 5G download speed 1 Mbps
Share of highly satisfied customers (‘promoters’) %
Converged customers %
+3%
313 Mbps
40%
+15%
+82%
172Mbps
7%
Sep-25
Sep-26
Sep-25
Sep-26
Converged mobile customers
Converged broadband customers
Jun-25 Aug-25 Oct-25 Dec-25 Feb-26 Apr-26 Jun-26 Aug-26
Vodafone
Three UK
1. Ookla® Speedtest Intelligence®.
Vodafone Group Plc H1 FY27 Results ⫶ November 2026
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