FY25 focus ⫶ c) Efficiency via simplification & AI Operational simplification Shared operations commercialisation
Competitive AI adoption
Transparency for our markets & new partners
Customer experience & productivity
Supporting reinvestment in Care & Brand
• Transparent MSAs with Price * Quantity * Quality commercial models for all • 50% of shared costs covered in FY25, complete in FY26 • Improving productivity for our markets • Fully flexible cost base responsive to changes in demand of new partners (e.g. Swisscom, Zegona) • Partnership awaiting final regulatory approvals • Underpins fully commercial approach & further productivity gains
Applying GenAI to existing automated customer care, search optimisation & sales capabilities Intelligent Network assistance & AI Tech Operations (maintenance & support co-pilot) 200 use cases piloted 20 specific applications in deployment for scaling
SuperTOBi SuperSearch SuperAgent
€ 0.4bn of € 1bn
5k of 11k Original FY24-6 role efficiency target
Commercial
Original FY23-6 net OpEx reduction target 1
Technology & Networks effectiveness
• New excl. Italy & Spain: € 0.7bn cumulative savings 1 & 10k role efficiencies expected by FY26 • Process & product simplification • Maximising sharing opportunities through _VOIS
Flexible
Leverage Microsoft partnership
FY24 results ⫶ May 2024
1. Cost savings target excluding energy costs & extraordinary inflation
22
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