Germany ⫶ Investing in customer experience & driving differentiation Investing in customer experience & brand
• Significant progress in improving customer satisfaction − strong NPS position, achieving market leadership in some segments − cable NPS & deep detractor share at best-ever levels − customer service recognised by three independent tests 1 • New main sponsor of 8-time German football champions Borussia Dortmund • New multi-year partnership with UEFA for men’s & women’s football Driving value & commercial differentiation • Value focused actions on broadband front-book pricing − reduced promotions − removed starting credits − increased one-time fees • Differentiated mobile propositions with device financing launched across all channels in Aug’25 − contracts up to 36 months − ‘5-year promise’ device warranty & battery replacement
H1 FY26 Results ⫶ November 2025
1. Chip (August 2025), Connect (October 2025), Armonia Deutschland GmbH (November 2025).
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